Delivery Info

 

Free Delivery On All Orders Over £65 (UK Mainland Only)*

 

*Offer excludes soils, heavy items and items that exceed 1.4m in length / combined girth (see Heavy Item Surcharges for details).

  

Standard Delivery Next Day - £7.50 (UK Mainland Only)

 

There is a flat fee of £7.50 for all UK Mainland orders, Sent via UK Mail Next Day Tracked and Signed for service.

Scottish Highlands & Islands, Northern Ireland, Isle of Man/Wight & Scilly may be applicable to an additional surcharge.

  

Standard Delivery 3-5 Days - from - £4.50

 

There is a flat fee of £4.50 for all UK Mainland orders, Sent via Royal Mail Second Class signed for.

Scottish Highlands & Islands, Northern Ireland, Isle of Man/Wight & Scilly may be applicable to an additional surcharge.

  

Billing & Shipping Address

 

We are unable to ship an item if your billing and shipping address do not match if paying via PayPal or Credit/Debit Cards.

 

We can only offer to deliver to an alternative shipping address if paying via Bank Transfer, this can be arranged by calling us on: 07849 049142 or E-mailing over a picture of your basket to: sales@root2success.co.uk.

 

Shipping to Europe

 

We are happy to ship items outside of the UK, items excluded from shipping overseas include any item that contains glass such as lamps and certain air cooled reflectors.

  

Heavy Item Surcharges

 

Heavy items, such as bags of soil and larger/ longer items will incur an additional heavy surcharge. If you wish to place an order you expect to be heavy or oddly shaped please get in contact with us first via phone: 07849 049142 or E-mail: sales@root2success.co.uk.

  

Multi Item Orders and Pallet Delivery

 

For multi item orders and larger items, such as grow tents, large grow systems and bags of soil, that exceed the size and/or weight of our courier, an alternative method may have to be used, such as shipping your order on a pallet. Unfortunately an additional charge may be incurred. If you wish to place a large order we would be more than happy to work out a good deal for you, please contact us via phone: 07849 049142 or E-mail: sales@root2success.co.uk.

  

Dispatch Time

 

We aim to pack and ship your item(s) on the same day if your order is placed before 12:00pm for next day delivery. Whilst we aim to offer same day dispatch on every order, items purchased after 12pm are not guaranteed for next day delivery. Orders placed on a Friday for Next Day delivery will be delivered on a Monday. We do offer Saturday delivery however this will be at an extra cost.

 

Delivery Delays

 

Unfortunately delivery delays do occur, our next day delivery courier provides updates on the progress of your delivery online. For Next Day Delivery, if you include a mobile number in your delivery details you will receive updates on your parcel (including a delivery time slot) via text.

 

In the unlikely event that there's a problem with your order due to an item being out of stock, or a replacement is needed, we will contact you via phone or E-mail.

 

Discreet Packaging

 

All large items are dispatched in plain packaging using black wrap secured using tape. All Royal Mail items are dispatched in opaque Jiffy bags, so discretion and the safe delivery of your order is assured.

 

Missing Order

 

All orders should arrive within 5-7 working days, please contact us via phone: 07849 049142 or E-mail: sales@root2success.co.uk with your Name, Order Number and the date your order was placed so we can look into it for you.